Chief Technology Officer
Position Overview
imID is looking for a Chief Technology Officer (CTO) who will be responsible for defining and executing imID’s technology strategy, ensuring the security, reliability, scalability, and continuous evolution of the company’s digital identity and trust services ecosystem.
As a member of the executive management team, the CTO provides strategic and operational leadership across technology architecture, software engineering, infrastructure, cybersecurity engineering, platform operations, and technical innovation.
The CTO ensures that imID’s technology capabilities support its business objectives, regulatory obligations, product roadmap, and long-term growth ambitions. Given imID’s role as a provider of digital identity and trust services, the position requires particular attention to high-assurance systems, cryptographic infrastructure, service continuity, and compliance with applicable national and international standards, including eIDAS and relevant ETSI requirements.
The Chief Technology Officer reports directly to the Chief Executive Officer (CEO).
Key Responsibilities
Technology Strategy & Leadership
Develop and execute imID’s technology strategy in alignment with corporate objectives and the product roadmap.
Establish a scalable, secure, and sustainable technology architecture supporting current and future products and services.
Translate business priorities into technology initiatives, investment requirements, and execution plans.
Advise the CEO and executive management on technology opportunities, risks, capabilities, and strategic decisions.
Evaluate emerging technologies and their potential application within imID’s digital identity and trust services ecosystem.
Ensure effective technology governance, resource allocation, and accountability across engineering and technical operations.
Technology Architecture & Platform Development
Own the overall technical architecture of imID’s products, platforms, and supporting infrastructure.
Ensure architectural consistency, interoperability, maintainability, and scalability across the technology ecosystem.
Oversee technical design and development of CA and RA platforms; digital identity, authentication and identity verification; electronic signatures and RQSCD infrastructure; electronic seals, timestamps and other trust services; imID mobile applications, APIs and integration services.
Establish architecture principles, technical standards, and engineering best practices.
Manage technical debt, platform modernization, and technology lifecycle decisions.
Ensure appropriate technical documentation and knowledge transfer across systems and teams.
Engineering & Product Delivery
Lead software engineering teams and ensure efficient, predictable, and high-quality technical delivery.
Work closely with Product Management to translate business requirements and product specifications into executable technical plans.
Own technical feasibility, architecture, engineering estimates, and delivery commitments of approved initiatives.
Establish effective SDLC, CI/CD, code review, testing, and release management practices.
Ensure products meet defined functional, performance, security, and quality requirements.
Identify and resolve technical dependencies, engineering bottlenecks, and delivery risks.
Drive continuous improvement in engineering productivity, automation, and development quality.
Infrastructure, Reliability & Technical Operations
Ensure availability, performance, resilience, and scalability of imID’s infrastructure and production environments.
Oversee infrastructure architecture, cloud and on-premises environments, networking, databases, and platform operations.
Establish service monitoring, observability, capacity management, backup, disaster recovery, and business continuity capabilities.
Define and maintain service-level objectives (SLOs) and technical performance indicators.
Ensure effective incident detection, escalation, root-cause analysis, and corrective action.
Maintain operational readiness for critical digital identity and trust services.
Oversee infrastructure upgrades, lifecycle management, and technical maintenance.
Cybersecurity & Cryptographic Infrastructure
Embed security-by-design principles across architecture, development, and operations.
Oversee technical security of HSMs, key management, PKI components, and remote signing environments.
Implement appropriate controls for access management, privileged access, encryption, vulnerability management, and system hardening.
Work with Legal, Risk & Compliance and the information security function to implement applicable security and regulatory requirements.
Ensure timely remediation of technical vulnerabilities and security weaknesses.
Support security incident response, investigations, and recovery.
Maintain technical readiness for assessments, penetration testing, and certification audits.
Regulatory & Trust Services Technology Compliance
Ensure systems and operations support applicable Armenian law, eIDAS, ETSI standards, and other regulatory frameworks.
Oversee technical implementation of requirements for qualified trust services and certification schemes.
Support conformity assessments, certification audits, and regulatory inspections with Legal, Risk & Compliance.
Ensure technical processes, configurations, controls, and operational evidence are documented and maintained.
Address technical audit findings and implement corrective actions promptly.
Support technical implementation of Certificate Policies (CP), Certification Practice Statements (CPS), and other trust service policies.
Technology Partners & Vendor Management
Lead technical relationships with critical technology vendors, infrastructure providers, and integration partners.
Evaluate solutions against architecture, security, reliability, and commercial requirements.
Oversee technical vendor selection, implementation, integration, and ongoing performance.
Manage vendor dependencies, licensing risks, and potential lock-in.
Ensure knowledge transfer and operational independence for critical platforms.
Support commercial negotiations with technical assessments of licensing, maintenance, support, and infrastructure needs.
People Leadership & Organizational Development
Lead, develop, and mentor engineering, architecture, infrastructure, and technical operations teams.
Define organizational structures, responsibilities, performance expectations, and accountability.
Build succession planning and knowledge-sharing practices to reduce key-person dependency.
Develop internal technical competencies and identify capability gaps.
Promote ownership, collaboration, engineering excellence, security awareness, and continuous improvement.
Oversee recruitment, performance management, and professional development.
Technology Financial Management
Develop and manage the technology budget in line with business priorities.
Optimize infrastructure, licensing, maintenance, and engineering expenses without compromising security or service quality.
Evaluate total cost of ownership (TCO) and proposed investments.
Identify automation, consolidation, and efficiency opportunities.
Give CEO and CFOO visibility into technology costs, investment needs, and financial risks.
Governance principle: The CTO is accountable for implementation and operation of technical security controls; independent compliance oversight and risk assurance remain with designated functions.
Qualifications & Experience
Required
Degree in Computer Science, Software Engineering, Information Technology, Cybersecurity, or a related discipline.
Significant technology leadership experience, including engineering teams and mission-critical production systems.
Strong understanding of software architecture, distributed systems, API platforms, and infrastructure engineering.
Experience managing complex development and technology operations.
Knowledge of cybersecurity, secure software development, and cryptographic technologies.
Experience with high-availability platforms, disaster recovery, and incident management.
Ability to manage technical teams, budgets, and external vendors.
Strong strategic thinking, decision-making, communication, and stakeholder management.
Professional proficiency in English.
Preferred
Experience in PKI, digital identity, electronic signatures, or trust services.
Familiarity with eIDAS, ETSI EN 319 series standards, and qualified trust service requirements.
Experience with CAs, HSMs, certificate lifecycle management, and remote signing.
Knowledge of identity verification, authentication protocols, and interoperability standards.Experience in regulated finance, telecommunications, cybersecurity, or digital public infrastructure.
Familiarity with ISO 27001, Common Criteria, and related certification frameworks.