Knowledge Manager

Role Purpose

imID is looking for a Knowledge Manager who will be responsible for building, maintaining, and continuously improving the company’s knowledge and learning ecosystem.

The role ensures that critical business, product, technical, operational, regulatory, and project knowledge is captured, structured, kept up to date, and made easily accessible across the company.

In addition to managing the company knowledge base, the Knowledge Manager owns and facilitates the Learning Management System (LMS), ensuring that relevant organizational knowledge is translated into structured learning, onboarding, mandatory training, and continuous development programs.

The objective of the role is to reduce dependency on individual employees, improve access to reliable information, support faster onboarding and learning, and ensure that organizational knowledge remains available and reusable over time.

The Knowledge Manager will be reporting directly to the Chief Finance and Operations Officer.

Key Responsibilities

Knowledge Management Framework

• Design and maintain the company-wide knowledge management framework.
• Define how knowledge should be created, classified, reviewed, approved, stored, updated, archived, and accessed.
• Establish documentation standards, templates, naming conventions, taxonomy, and ownership rules.
• Define and maintain a clear single source of truth for critical company information.
• Ensure that knowledge management practices are consistently applied across departments.

Knowledge Base Management

• Own and continuously improve the company's internal knowledge base.
• Organize information so employees can quickly search for and find relevant and reliable content.
• Maintain structured knowledge covering areas such as:
  • Products and services
  • Business processes
  • Policies and procedures
  • Technical documentation
  • Project and delivery documentation
  • Customer and partner processes
  • Regulatory and compliance requirements
  • Information security
  • FAQs and operational guidance
  • Best practices
  • Lessons learned
• Continuously identify missing, duplicated, outdated, or inconsistent documentation.

Knowledge Capture & Transfer

• Work with subject-matter experts to capture knowledge currently held within individual employees or teams.
• Ensure that knowledge generated through projects, incidents, audits, product launches, customer implementations, and operational activities is documented and reusable.
• Establish structured knowledge-transfer processes for employees changing roles or leaving the organization.
• Coordinate lessons-learned and post-project knowledge sessions.
• Convert informal organizational knowledge into structured and reusable documentation.

LMS Ownership & Learning Management

• Own and facilitate the company's Learning Management System.
• Maintain the structure, organization, and content of the LMS.
• Work with subject-matter experts to transform company knowledge into structured training materials.
• Develop and coordinate:
  • Employee onboarding programs
  • Product training
  • Operational training
  • Compliance training
  • Information security training
  • Regulatory training
  • Role-specific learning paths
  • Refresher training
• Publish and maintain courses, learning materials, quizzes, assessments, and learning paths.
• Coordinate mandatory training campaigns and ensure employees complete required learning within established deadlines.
• Maintain appropriate training records and completion evidence.
• Monitor training participation, completion rates, assessment results, and effectiveness.
• Ensure training content is reviewed and updated whenever relevant policies, products, processes, regulations, or systems change.
• Support managers in identifying training and knowledge gaps within their teams.

Content Governance

• Assign clear owners to critical documents, procedures, and knowledge areas.
• Establish document and training-content review cycles.
• Track document ownership and review deadlines.
• Coordinate periodic reviews with relevant departments.
• Ensure obsolete content is archived or removed.
• Maintain appropriate version control and change history.
• Ensure employees can identify the current approved version of important information.

Required Skills & Experience

• Experience in knowledge management, learning and development, documentation, business analysis, project management, operations, information management, or a related field.
• Strong ability to structure complex information clearly.
• Excellent writing and editing skills.
• Ability to work effectively with both technical and non-technical stakeholders.
• Experience with knowledge-management, documentation, or LMS platforms.
• Strong organizational and analytical skills.
• Understanding of document governance, version control, and content lifecycle management.
• Ability to identify knowledge and training gaps.
• Strong communication, coordination, and facilitation skills.
• Ability to work independently across organizational boundaries.

Preferred Experience

• Experience in a technology, fintech, cybersecurity, digital identity, trust services, telecommunications, or other regulated environment.
• Experience managing or administering an LMS.
• Familiarity with compliance and mandatory training programs.
• Familiarity with ISO standards, information-security frameworks, audits, or regulatory documentation.
• Experience implementing AI-supported enterprise search or knowledge-management solutions.

Recruitment Process

• HR Introductory Interview – 30 mins, online.
• Skills Evaluation Interview  – 1 hour, offline.
• Final Interview with the CEO – 30 mins, offline.

Please, note that the final hiring decisions may be subject to reference and background checks, conducted with the candidate’s prior and explicit authorization.